Privacy and Cookie Policy for Robots4Forex Ltd.

Effective Date: 26 May 2025

1. Introduction

About Us: This Privacy and Cookie Policy is for Robots4Forex Ltd. (“we,” “us,” or “our”), a company registered in the United Kingdom (Company Number: 14575683). Our registered office address is Badger Cottage, Valley Springs, Kingsbridge, Devon, United Kingdom, TQ7 2BG. We operate the website https://robots4forex.com (the “Site”).

Purpose of this Policy: This policy explains how we collect, use, share, and protect your personal information when you visit and use our Site, including when you purchase our products (such as Forex robots and automated trading solutions, e.g., Minerva AI, Minerva Pro, EvoAI), subscribe to our services, or interact with our content. It also details our use of cookies and similar technologies.

Commitment to Privacy: We are committed to protecting your privacy and processing your personal data fairly and lawfully in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal information:

Information You Provide to Us:

• Contact Information: When you fill out our contact form, contact us via Telegram, MQL5, or email, we may collect your name, email address, and any other information you provide in your message.
• Order Information: When you purchase our products (e.g., Forex robots), we collect information necessary to process your order, which may include your name, email address, billing address, company name (if applicable), products purchased, and transaction details.
• Payment Information: Payments are processed by third-party payment processors (e.g., PayPal, Stripe). We do not directly store your full credit card or debit card details. The payment processor will collect your payment information in accordance with their own privacy policy. We may receive transaction confirmation details from the payment processor.
• Account Information (if applicable): If you create an account on our Site to access purchased products, downloads, or services, we will collect your username, email address, password, and any other information required for account setup and maintenance.
• Comments: If you leave comments on our blog posts or articles (if this feature is enabled), we collect the data shown in the comments form, your IP address, and browser user agent string to help spam detection. An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture (if you have one with Gravatar) may be visible to the public in the context of your comment.
• Newsletter Subscription: If you subscribe to our newsletter or marketing communications, we will collect your name and email address.

Information We Collect Automatically (Cookies and Similar Technologies):

• Log Data: When you visit our Site, our servers may automatically record information that your browser sends, such as your IP address, browser type and version, the pages you visit on our Site, the time and date of your visit, the time spent on those pages, and other statistics.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Site and hold certain information.
  • What are Cookies? Cookies are small text files placed on your computer or mobile device by websites you visit. They are widely used to make websites work, or work more efficiently, and to provide information to site owners. “Persistent” cookies remain on your device when you go offline, while “session” cookies are deleted once you close your browser.
  • How We Use Cookies: We use cookies to:
    • Ensure the basic functionality and security of our WordPress website.
    • Process and manage your orders and access to purchased digital products.
    • Understand how visitors use our website using Google Site Kit (which helps us manage Google Analytics) to improve usability and content.
    • Integrate Google services, such as Google Analytics and Google Search Console, via Google Site Kit.
    • (If applicable) Deliver targeted advertisements through Google AdSense if this module in Google Site Kit is activated.
    • Remember your preferences (e.g., cookie consent choices, comment details if you opt-in).
  • Types of Cookies We Use:
    • Strictly Necessary Cookies: Essential for website operation, security, and to allow you to make purchases and manage your cookie consent. They do not require your consent but are always active.
      • wordpress_[hash]: Stores your authentication details upon login (admin area). (Session)
      • wordpress_logged_in_[hash]: Indicates when you’re logged in (admin area). (Session)
      • wordpress_test_cookie: Checks if cookies are enabled. (Session)
      • wp-settings-{time}-[UID]: Customises your view of the admin interface. (Typically 1 year)
      • Cookies related to e-commerce cart and checkout functionality (e.g., WooCommerce cookies if used: woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_).
      • Cookie Consent Management Cookies: To remember your cookie preferences. (Duration varies)
    • Performance/Analytics Cookies (via Google Site Kit – Google Analytics): Collect aggregated and anonymised information about how you use our Site (e.g., pages visited, links clicked) to improve website functions.
      • _ga: Distinguishes users for Google Analytics. (Typically 2 years)
      • _gid: Distinguishes users for Google Analytics. (Typically 24 hours)
      • _gat_UA-XXXXXXXXX-X or _dc_gtm_UA-XXXXXXXXX-X: Throttles request rate for Google Analytics. (Typically 1 minute)
    • Functionality Cookies: Allow the website to remember choices you make (e.g., username for comments if you opt-in) for a more personal experience.
      • WordPress Comment Cookies (if comments enabled and opt-in): comment_author_[hash], comment_author_email_[hash], comment_author_url_[hash]. (Typically just under 1 year)
    • Targeting/Advertising Cookies (if Google AdSense is active): Used to deliver relevant advertisements and measure campaign effectiveness. These may be set by Google and its partners.
      • Examples: IDE, test_cookie from doubleclick.net or googleads.g.doubleclick.net. (Duration varies)
      • Refer to Google’s advertising cookie information: https://business.safety.google/adscookies/
  • Third-Party Cookies:
    • Google: Our use of Google Site Kit means Google will place cookies for Google Analytics and potentially Google AdSense. Google’s use of this data is governed by their own privacy policies: https://policies.google.com/technologies/cookies and https://policies.google.com/privacy.
  • Your Cookie Choices and How to Manage Consent:
    • When you first visit our Site, a cookie banner will request your consent for non-essential cookies. You can accept, reject, or manage preferences through this banner.
    • You can change your preferences at any time (look for a “Cookie Settings” or similar link, often in the footer).
    • Most browsers allow you to manage cookies via settings (see browser help guides). Blocking all cookies may affect site functionality, including your ability to purchase products.
    • Google Analytics Opt-out: http://tools.google.com/dlpage/gaoptout.
    • Advertising Opt-out (if applicable): Google’s Ad Settings https://adssettings.google.com/ or http://www.aboutads.info/choices/.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain our Site and its functionalities.
• To process and fulfil your orders for our products (Forex robots, software).
• To manage your account (if applicable) and provide access to purchased digital products or services.
• To provide customer support and respond to your inquiries.
• To improve our Site, products, and services by analysing how they are used (primarily through aggregated analytics data).
• To send you newsletters, marketing communications, and information about our products or promotions, if you have consented to receive them.
• To manage comments on our Site and prevent spam.
• To ensure the security of our Site and prevent fraud.
• To comply with our legal and regulatory obligations.
• To personalise your experience on our Site (e.g., remembering preferences).
• (If applicable) To display personalised advertisements.

4. Legal Basis for Processing Personal Information (UK GDPR)

We process your personal information based on the following legal grounds:

• Performance of a Contract: To fulfil our contractual obligations when you purchase products or services (e.g., processing your order, providing the software, customer support).
• Consent: For sending marketing communications, placing non-essential cookies (e.g., analytics, advertising), and for comment data storage if you opt-in. You can withdraw your consent at any time.
• Legitimate Interests:
  • For operating and maintaining our Site, ensuring its security, and preventing fraud.
  • For analysing website usage (using anonymised or pseudonymised data where possible) to improve our services and user experience.
  • For responding to your inquiries when you contact us.
  • For direct marketing to existing customers about similar products or services, subject to your right to opt-out (though explicit consent is often preferred).
• Legal Obligation: To comply with applicable laws and regulations (e.g., financial record-keeping for sales).

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

• Payment Processors: With third-party payment processors (e.g., PayPal, Stripe) to facilitate and process your payments. They have their own privacy policies governing their use of your data.
• Service Providers: With trusted third-party service providers who perform functions on our behalf, such as website hosting, data analysis (e.g., Google Analytics), email delivery services for newsletters, IT support, and customer service. These providers are contractually bound to protect your data and use it only for the services we request.
• Google: As described in the cookie section, for analytics and potentially advertising.
• Legal Requirements: If required by law, court order, or other legal process, or to protect our rights, property, or safety, or that of others.
• Business Transfers: In connection with a merger, acquisition, sale of assets, or other business restructuring, your information may be transferred as part of the transaction, subject to an appropriate confidentiality agreement.
• Akismet (for comments): If you leave comments, data may be shared with Akismet for spam detection as per their privacy policy: https://automattic.com/privacy/.

6. Data Retention

We will retain your personal information only for as long as necessary for the purposes set out in this Policy, or as required by law.

• Order Information: We retain records of your purchases for financial accounting and tax purposes for at least 7 years as per UK requirements.
• Account Information: For as long as your account is active and for a reasonable period thereafter in case you wish to re-activate it or for our record-keeping.
• Contact Information/Inquiries: For as long as necessary to respond to your query and for a reasonable period for follow-up or record-keeping.
• Comments: Comments and their metadata are retained indefinitely on the website unless you request deletion, so we can recognize and approve follow-up comments.
• Marketing Data: Until you unsubscribe or withdraw consent.
• Cookie Data: Durations are specified in the “Types of Cookies We Use” section.

7. Your Data Protection Rights (Under UK GDPR)

You have the following rights regarding your personal information:

• The right to be informed: About how we collect and use your personal data (this Policy).
• The right of access: To request a copy of the personal information we hold about you.
• The right to rectification: To request correction of inaccurate or incomplete data.
• The right to erasure (right to be forgotten): To request deletion of your personal data, under certain conditions.
• The right to restrict processing: To request that we limit how we use your personal data, under certain conditions.
• The right to data portability: To request your personal data in a structured, commonly used, machine-readable format, and to have it transmitted to another controller, under certain conditions.
• The right to object: To object to the processing of your personal data (e.g., for direct marketing or processing based on legitimate interests), under certain conditions.
• Rights related to automated decision-making and profiling: We do not currently engage in automated decision-making or profiling that has legal or similarly significant effects on you.
• The right to withdraw consent: Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details in Section 13. We may need to verify your identity before processing your request.

You also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO), if you believe your data protection rights have been infringed: https://ico.org.uk/concerns/.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. This includes using HTTPS for data transmission, secure payment processing, and limiting access to personal data. However, no method of transmission over the Internet or electronic storage is 100% secure.

9. International Data Transfers

Information collected by third-party cookies (e.g., Google Analytics) may be transferred to and stored on servers outside the UK/EEA (e.g., in the USA). Google uses Standard Contractual Clauses and other mechanisms to ensure such transfers comply with UK GDPR.

If we transfer your personal data outside the UK/EEA directly for other purposes (e.g., through other service providers), we will ensure appropriate safeguards are in place as required by UK GDPR (such as Standard Contractual Clauses or an adequacy decision).

10. Embedded Content from Other Websites

Articles on this Site may include embedded content (e.g., videos, images, articles from other sites). Embedded content from other websites behaves in the exact same way as if you have visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.

11. Children’s Privacy

Our Site and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

12. Changes to This Privacy and Cookie Policy

We may update this Privacy and Cookie Policy from time to time (e.g., due to changes in our practices or for legal reasons). We will notify you of any significant changes by posting the new policy on this page and updating the “Effective Date.” We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy and Cookie Policy, our data practices, or wish to exercise your data protection rights, please contact us:

• By Email: support@robots4forex.com
• Via our Contact Form: https://robots4forex.com/contact/
• By Post: Robots4Forex Ltd., Badger Cottage, Valley Springs, Kingsbridge, Devon, United Kingdom, TQ7 2BG